Frequently asked questions

GreekStack is a white-label platform that runs a Greek-letter chapter's recruitment, member management, dues, events, and alumni relations. Each chapter gets its own branded website, an admin console, and a companion iPhone app (currently in invite-only TestFlight beta), all running on shared infrastructure so the cost is a fraction of a custom build.

GreekStack is for recognized fraternities and sororities at accredited colleges and universities. It works out of the box for an e-board of any size, the smallest chapters use it for recruitment and dues, the largest use it for everything from elections to incident reporting to branded mobile apps.

No trial, no free month: you build first, then you're charged at the final step of signup, after you build your site, so your chapter runs a full recruitment cycle on day one as a paying customer. Pricing is flat: $1,000/year or $25/week. Alumni access is included across all plans at no additional charge. A card is required at that final checkout step on every plan. Unlimited members, no per-seat math. On dues-sharing sites, the platform takes 5% of collections through the service (dues, event bookings, giving, and brother web-app tickets), and 10% of external public event ticket sales, even if the chapter does not collect dues. The 5% comes out of the amount paid, Stripe's processing comes out of the 5%, and choosing dues sharing waives the flat plans. Flat plans ($25/week or $1,000/year) do not include dues collection through GreekStack. Every payment that does run through GreekStack on a flat plan (giving, tickets, vendor bookings and rentals) carries the 5% platform fee, or 10% on public ticket sales, with card processing inside it. Event ticket sales carry a platform fee on every plan: 5% of member orders and 10% of public website sales, with Stripe processing included in that fee. Buyers pay the listed ticket price and nothing is added on top. Vendor bookings and rentals carry a 5% fee taken from the vendor's payout, on every plan, with card processing included. See /pricing for current rates.

No. Recruitment, registration, and the mobile app are always free for the people going through rush. The chapter absorbs all platform costs. Rushees only ever interact with the chapter's branded site or app, they never see a GreekStack paywall or login.

Yes. Every chapter gets a free subdomain.greekstack.app address on day one. To use your own domain instead, open Admin, then Settings, then Custom Domain, enter the domain, and add a CNAME record pointing to cname.vercel-dns.com. GreekStack verifies the DNS and issues the SSL certificate automatically, so the custom domain serves over HTTPS as soon as the record propagates.

Open the chapter's site and tap Sign In. Enter the email and password your officer set up for you. The companion iPhone app is currently in invite-only TestFlight beta; beta testers sign in with the same credentials.

On the web: open the chapter's login page and tap 'Forgot password?'. Enter the email on file and a password reset link is emailed to you. The link expires in 2 hours and works once. On the mobile app: tap 'Forgot password?' on the login screen and the system browser opens the same reset flow on the chapter's website. Links are tied to one chapter, so a link sent for one chapter cannot be used at another.

Check your spam folder and confirm the email you typed matches the one your officer has on file. Reset requests are limited to 10 per hour per account, so if you asked several times, wait a bit and try again. If the email is correct and you still don't see the link, reach out through the contact form at greekstack.app/contact with the chapter and your name.

Yes. Sign in, open the Settings tab, and tap 'Edit profile'. Email changes are checked against the rest of the chapter so two members cannot share an address. If your email change is rejected as 'already in use', contact an officer, they have a release tool to free the address if the other account is stale.

Open Settings, then Account, then Delete account on the web or in the mobile app. Deletion is immediate and irreversible. Your record is removed from the active directory, your RSVPs and ballots are anonymized, and any dues or refund history is retained for the chapter's financial records (required for tax compliance) but stripped of your name and contact info.

Open the chapter's site (or the chapter's page in the mobile app) and tap the 'Register for rush' button on the home page. You will fill in name, contact info, year, and any required waivers. Your signup lands on the chapter's interest list right away, and the officer team is notified by email where they have set a rush inbox.

If you accept a bid, your rush form rolls into your active member record. If you are not offered a bid or decline, the chapter's rush officer can keep your record for future cycles (with your opt-in) or delete it. You can also ask the chapter to delete your record at any time.

Yes. Every chapter's admin console includes an anti-hazing policy page, an incident-reporting form that goes to a chapter officer outside the chain of command, and a public anti-hazing statement. GreekStack publishes its own anti-hazing commitment at /hazing, and every chapter must acknowledge the policy before activation.

The companion iPhone app is currently in private beta through Apple's TestFlight. Chapters can request an invite on the /ios page. The full chapter platform (recruitment, dues, events, alumni) runs in the browser today, and beta testers sign in to the app with the same login they use on the web.

Some features are role-gated: announcements, exec posts, and roster changes only appear for active members with the right officer role. If you think you should have access and don't, ask your president or VP to verify your role in the admin console.

The app caches your last dashboard so you can scroll your feed, check the schedule, and read announcements on a weak connection. Anything that needs server data (RSVP, voting, payments) requires connectivity and will show a friendly error if it can't reach the server.

Open the bell on your dashboard to see your notifications inside the app, and read chapter posts in the app's announcements feed. If you RSVP that you're going, we email you a reminder before the event. The app does not send push notifications and does not schedule reminders on your phone. Chapters also reach members by email.

No. The GreekStack iOS app is for chapter members. Vendors, artists and venues sign in on greekstack.app to see and answer booking requests.

All passwords are hashed with scrypt (a memory-hard key-derivation function) before they ever touch the database. The plaintext password is never logged, never emailed, never stored, and never returned by any API. Login and reset endpoints are rate-limited per IP and per account to block online guessing.

We collect what each chapter needs to run: name, contact info, year, major, rush forms, RSVP history, ballots, service hours, and dues records. We do not sell or share data with third parties, and we do not run third-party ad networks on any chapter site. The full privacy policy is at /privacy and lists every sub-processor and retention window.

Yes. Sign in, open Settings, then Privacy, then Export my data. Your JSON archive of every record associated with your account downloads immediately. The archive is yours to keep; you can also ask us to delete it after you've downloaded it.

Use the in-app 'Report' button on any post, comment, message, or profile, or open the report form at /hazing. Reports go to the chapter's Risk chair (or a designated officer outside the e-board chain of command) and are tracked in the audit log. If the report is about the risk chair or e-board, it escalates to GreekStack staff.

Platform pricing is flat ($1,000/year or $25/week), billed via Stripe. Unlimited members, no per-seat math. Dues, giving and event tickets are paid directly to the chapter's Stripe Connect account; GreekStack does not hold them. The one exception is vendor bookings: a booking is charged to GreekStack, held until after the event, then paid to the vendor minus the 5% platform fee. On dues-sharing sites, the platform takes 5% of collections through the service (dues, event bookings, giving, and brother web-app tickets), and 10% of external public event ticket sales, even if the chapter does not collect dues. The 5% comes out of the amount paid, Stripe's processing comes out of the 5%, and choosing dues sharing waives the flat plans. Flat plans ($25/week or $1,000/year) do not include dues collection through GreekStack. Every payment that does run through GreekStack on a flat plan (giving, tickets, vendor bookings and rentals) carries the 5% platform fee, or 10% on public ticket sales, with card processing inside it. Event ticket sales carry a platform fee on every plan: 5% of member orders and 10% of public website sales, with Stripe processing included in that fee. Buyers pay the listed ticket price and nothing is added on top. Vendor bookings and rentals carry a 5% fee taken from the vendor's payout, on every plan, with card processing included. Alumni access is included across all plans at no additional charge. You can download invoices and update payment methods from the admin console under Billing.

On the dues-sharing plan you pay $25 once at checkout, then 5% of dues, event bookings, giving, and brother ticket purchases made through the web app, and 10% of external public event ticket sales, even if your chapter does not collect dues. Stripe processing comes out of the fee. Choosing dues sharing waives the flat plans: the $25 one-time fee is the whole platform cost. It is not a subscription and never recurs. Payment runs on the web via Stripe; nothing is ever charged inside the mobile app.

Only on the dues-sharing plan. Prefer a flat subscription instead: $25/week or $1,000/year (a $300 saving vs weekly), charged at the final step of signup, after you build your site on both. No dues collection. 5% on giving, vendor bookings and rentals; tickets 5% of member orders, 10% of public sales. Stripe processing included. No trial, no free month. Either way nothing is charged inside the mobile app.

Yes, any time, with no cancellation fees. Weekly plans stop at the end of the current billing period; the $1,000/year plan is prepaid annually and runs to the end of its year. Dues-sharing sites have no billing period. The $25 setup fee is one-time and the 5% applies only to money collected while the site is active. After that, the chapter's data is retained for 90 days in case you change your mind, then permanently deleted.

The chapter that hosts the event. No refunds. All sales are final. If an event is cancelled, compensating buyers is the chapter's responsibility, not GreekStack's. GreekStack is not in charge of refunds and is not responsible for refunds. Contact the chapter directly. The same rule is in our Terms.

Alumni profiles are never deleted by a chapter cancellation, alumni can still log in to their personal portal and view their own record. The chapter's admin view of those profiles is removed; alumni control whether they remain visible to other chapters on the platform.