We're here to help your chapter run smoothly.
Whether you're an officer setting up your chapter console or a member using the app, real help is one message away. Check the common questions below, most are answered instantly, or send us a note through the form below. Every message is read by a real person on our team.
How to get help
Email us
The fastest way in. Describe what's happening and send it through the form below, a real person on our team reads every message.
Read the FAQ
Common questions from chapter admins and members, answered below. No account needed.
Account & data
Questions about your data, privacy, or deleting an account? See the links and policies below.
Send us a message
Tell us what you need help with and we'll get back to you by email.
Answers to the things people ask most
For chapter officers and members alike. Don't see your question? Send us a note above and we'll help.
How do I sign in to my chapter?
Members and officers sign in at your chapter's site or in the GreekStack app with the email your chapter invited. If you don't have an invite yet, ask your chapter's recruitment chair or president to add you, admins can send an invite from their console. You can also reach the sign-in screen any time from the login page.
I'm a rush chair, how do I get my chapter set up?
Start at Get started and follow the guided setup, chapter name, branding, and your first officers. Most chapters are live the same day. Want it done for you or have a custom need? Use Contact sales and we'll help you launch.
How does billing work?
Three ways to pay, all through Stripe at the final step of signup, with no free trial and no free month. Alumni access is free on every plan.
Fees at a glance
| Item | Fee |
|---|---|
| Dues-sharing plan | $25 once, then 5% of money collectedDues, event bookings, giving and brother web-app ticket purchases. The 5% comes out of the amount paid; brothers pay the listed dues. Waives the flat plans. |
| Flat plans | $25/week or $1,000/yearDues are not collected through GreekStack on a flat plan. Every payment that does run through GreekStack (giving, tickets, vendor bookings, rentals) carries the 5% fee, 10% on public ticket sales. |
| Event tickets, every plan | 5% of brother orders, 10% of external public salesBuyers pay the listed price. Nothing is added on top. The one exception to the chapter keeping 95% on charges of $20 and up: public ticket sales carry a 10% fee, so the chapter keeps 90% of each public ticket. Paid tickets are at least $5.00. Free tickets stay free. |
| Vendor bookings, every plan | 5% taken from the vendor's payout |
| Card processing | Never added on top of the listed priceCard processing sits inside the platform fee on every plan. Payments are made on the web only. |
You can cancel any time from the admin billing settings. Card payments are handled securely by Stripe; GreekStack never sees or stores full card numbers. For billing questions or a custom quote, email us or use Contact sales.
Is my chapter's data private and secure?
Yes. Each chapter's data lives in its own isolated database, one chapter can never see another's roster, recruitment, or dues. We use only the trusted providers needed to run the platform and never sell your data. The full details, including your rights and how to request an export or deletion, are in our Privacy Policy.
How do I delete my account or my chapter's data?
Members can ask their chapter admin to remove them, and chapter admins can request full deletion of a chapter's account and data through the contact form from the address on file. We'll confirm and complete the request, see the “Your rights” section of the Privacy Policy for what's covered and the timeline.
The app or a page isn't working, what should I do?
First, make sure you're on the latest version of the app and have a working connection, then fully close and reopen it. If it still misbehaves, email us with your chapter name, what you were doing, and a screenshot if you can, that's the quickest way for us to reproduce and fix it.
How will I hear from my chapter?
Open the bell on your dashboard to see your notifications inside the app, and read chapter posts in the app's announcements feed. If you RSVP that you're going, we email you a reminder before the event. The app does not send push notifications and does not schedule reminders on your phone. Chapters also reach members by email. Consent and opt out details are covered in our Privacy Policy.
Is there an app for vendors?
No. The GreekStack iOS app is for chapter members. Vendors, artists and venues sign in on greekstack.app to see and answer booking requests. Details are in our Privacy Policy.